There are potential legal or regulatory ramifications.Įxamples of these sorts of failures would be network outages, virus infections, order system failure, or email outages.The majority of or all users are affected.There is little to no functionality and there are no workarounds.We use up to P7, but this number can differ with the amount of urgency and impact levels you use. Let’s give some real-world examples of what these levels of urgency might correlate to: Critical priority tasksĪ task classed as ‘critical’ (P2 and up) would usually include the following: This is the priority matrix we work with (and that is also used in our tool):įrom the formula given above, we can assign any number of priorities. Of course, there are many more other guises these critical issues could take, but they should usually include most of the above factors. In context, examples of these kinds of issues would be if a workgroup server crashed, or if a classroom’s technology stops working. Workarounds are available, to some extent.Basic functionality is available, but with some restrictions.‘Normal’ priority tasks usually have priority P3-P5 assigned to them and: Of course, there is a plethora of issues that these factors could encompass, and they are often unique from organization to organization. Usually more than one user is affected. These are often standard IT issues, such as non-functioning printers, or when certain vital applications won’t launch on individual machines. Clearly, these issues are still important in allowing your colleagues in other departments to do their day-to-day tasks. However, they are also clearly not as urgent to fix as some of the other examples we have mentioned. Low importance tasksįinally, ‘low’ priority tasks ( < P6) consist of minor issues where no functionality is affected and it’s really mostly a cosmetic issue or minor annoyance. These sorts of issues are most likely to be things like spelling errors or typos on one of the organisation’s web pages. It does need to be fixed, but should not be prioritized above higher impact tasks.Severity is based upon how much of the application is affected. Are all pages broken, is it important? This is an assessment of the issues extent without dealing with where exactly it happens. Also this is a discussion of how severe the problem is without regard to where it falls on the ToDo list. Severity 1 = Showstopper, major failure that affects the entire system or multiple modules of the system.
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